At Lily Counseling, we value clear and timely communication. Please review the guidelines below to ensure your inquiry reaches the right person and is addressed as efficiently as possible.

Scheduling & Appointment Matters: For any matters related to your appointments—including scheduling, rescheduling, cancellations, or questions about attendance—please contact your therapist directly. Your therapist is best equipped to assist you promptly and accurately.

Cancellation Policy: Sessions canceled without sufficient notice or missed entirely will be charged the full session fee, as insurance does not cover missed appointments.

Trouble accessing the portal for your session? Contact your therapist by using the information under their picture below.

Administrative Support, Billing & Office Inquiries
For questions related to billing, insurance, or general administrative matters, please contact our office:

📧 office@lilycounseling.com
📞 312-248-3567 please note there is no live receptionist. Leave voicemail or text message for reply.

We aim to respond within 48 business hours (Administrative Office Hours Monday–Friday, 9:00 AM–3:00 PM).
If your matter is time-sensitive, please include “Immediate Response Requested” in the subject line, and we’ll do our best to respond as soon as possible.

In Case of Emergency
Please note: Email and phone communication are not monitored for urgent or crisis situations.
If you are in crisis or experiencing a mental health emergency, please use one of the following resources:

Call 988 – National Mental Health Crisis Line

Call 911 – Emergency Services

Go to your nearest emergency room