Frequently Asked Questions

Common Questions About Starting Therapy

get started today

Start Therapy With Confidence

Do you take insurance?

We are in-network (INN) with PPO and Choice plans through the following carriers: BCBS, United Health Care, AETNA, and SANA.

Your payment responsibility will vary based on your specific plan, and we can help obtain a quote from your insurance company.

We are out-of-network (OON) with all Community, Medicaid/Medicare, and HMO plans. If you are OON, you may still be eligible for reimbursement, and we offer flexible options to make therapy more affordable.

  • HSA/FSA: We accept HSA/FSA for both INN and OON clients. You or a family member may have these benefits through your employer.
  • OON Benefits: If you’re out-of-network, you may still be eligible for reimbursement. We can provide the necessary documentation to help you submit claims to your insurance company.
  • Session frequency is flexible (e.g., weekly, biweekly, or monthly) to meet your needs and help make your care fit within your budget.
Can I choose between in person and virtual sessions?

Absolutely! We offer both in-person sessions at our quaint, welcoming office and convenient online therapy to fit your lifestyle. Some clients prefer to stick with one format, while others enjoy a flexible mix of both — whatever works best for you.

How do I schedule an appointment?

The first step for new clients is to book a free 15-minute consultation using our online booking system (see buttons below). During this call, we’ll get to know your needs and preferences and match you with the best-fit therapist.

Prefer to connect another way? You’re also welcome to call us (312-248-3567), text, or email (office@lilycounseling.com) and our intake coordinator will guide you through the process

If you are an existing or returning client and are looking to schedule an appointment, please reach out to your therapist directly or our office at 312-248-3567 or office@lilycounseling.com.

What can I expect in the first session?

The first session is focused on getting to know you and understanding your goals. Your therapist will ask about your history, current concerns, and what you hope to achieve through therapy. It’s also a chance for you to ask questions and see if it feels like a good fit. There’s no pressure—this session is all about creating a safe and comfortable space for you.

What ages do you work with?

We specialize in working with women in their 20s and 30s, and we also work with couples within that same age range. While this is our primary focus, we also welcome male clients and women outside of this age range who resonate with our approach.

Book Online Now

Take the first step today

Step 1

Fill out the Form:

Reach out to us by completing the form to get started. If you’re ready, you can also book your free consultation.

step 2

Start Your Counseling Journey Today:

After your consultation and intake is complete, you’ll begin your regular sessions with your counselor.

step 3

Find Your Balance:

Your journey to feeling like yourself again begins.

book online now

our therapists

about us

Helping you go from looking “put together,” to feeling “put together”

“…not only just listens and validates, but helps me understand why I’m stuck in my patterns and gives me the tools I need to change my ways…”

“…I love all the ways I’ve learned to apply the strategies to real life situations. It’s helped me gain new perspective and I’m not as stressed about tiny things anymore…”

“I’m getting better and better each week”

WORK WITH US

book a consultation

connect with us

Instagram: @lilycounseling

EMAIL: office@lilycounseling.com

TEXT or call: 312-248-3567

Lily Counseling & Consulting
book a consultation
Patient Portal

Chicago, IL

HOME • About • THERAPY • COACHING • ContaCT • Resources

Policies